REFUND RULES

What if the item doesn’t suit me after delivery?
      If you find the item does not meet your expectations for any reason after receiving it, you may request a return within a reasonable period after delivery. We will accept your request as long as the item remains in brand-new, unused condition with all original packaging, tags and accessories intact. Items that have been used, washed or damaged by the customer cannot be returned.
How do I start the return process properly?
      You can start by contacting our customer service team with your order number and a brief description of the return reason. We will review your request as soon as possible and send you detailed return instructions once approved. Please do not ship the item back before receiving confirmation, as this may cause processing delays or even package rejection.
Who pays for the return shipping cost?
      It depends on the reason for the return. If you are returning the item for personal reasons such as style or sizing issues, the return shipping fee is borne by you. If the item arrives damaged, defective or incorrect, we will cover the return shipping cost after verifying the issue with supporting photos.
When will I receive my refund after sending the item back?
      After we receive and inspect the returned item, we will process the refund to your original payment method. The exact time for the refund to arrive in your account depends on your payment provider’s processing schedule. We will do our best to complete internal processing quickly to reduce your wait.
Can I exchange the item instead of getting a refund?
      Yes, you can request an exchange for a different variant of the same item. Exchanges are subject to current stock availability. If the variant you want is out of stock, we will arrange a standard refund for you instead. You can mention your exchange preference when submitting your initial request.
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.